Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, we ship our jewelry by trusted carriers such as FedEx and UPS. All our shipments are fully insured.
The shipping cost depends on your location and order total. All orders €100 or higher receive free standard shipping. Below is an indication of the shipping costs:
Free Shipping over 100 EURO
Shipping costs EUR 1: € 15
Shipping costs EUR 2: € 20
Shipping costs EUR 3: € 25
Shipping WORLD: € 30
Shipping costs EUR 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
Shipping costs EUR2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
Shipping costs EUR3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, The Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland
All other countries (incl. Russia)
We are happy to serve customers from all over the world. Duties and taxes are the responsibility of the buyer.
We ship our jewelry and watches by trusted carriers like FedEx, UPS and POST NL depending on the destination.
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.
No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 14 days from the ship date.
By following a few simple tips you will be able to keep them in their original condition. The permanent contact between your jewelry and your skin, and its exposure to different weather conditions, pollution or accidental knocks all mean that it requires care and attention. Here are our recommendations:
– If possible, remove your jewelry before starting any activity that might damage it, such as playing sport, cooking or gardening.
– Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.
– Store your jewelry in an individual case or in a separate compartment of a jewelry box. Chains should be closed, wrapped up and laid flat so as to avoid the formation of knots.
In order to ensure your comfort and preserve the condition of your creation, it is not recommended to wear your jewelry while sleeping (unless your piece is specifically designed to not be removed).